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13 guidesGetting startedQuick answers
The questions merchants ask us most, answered in a line — and the guide behind each one.
Press Connect with WhatsApp — in setup’s Channels step or in Set up › Connections — then sign in to Meta, pick or create your WhatsApp Business account and verify your number. Your number stays on the WhatsApp Business app, so you can answer from your phone or from insideDM.
Read the guide: Connect WhatsApp
- SellingAnswer Shopify product questions in Instagram and WhatsAppConnect Shopify, check prices and variants, then verify Instagram and WhatsApp replies. Includes test messages and a downloadable verification sheet.21 Oct 2026 · 7 min read
- Your agentsChoose Instagram and WhatsApp agents: a buyer’s guideCompare account access, business knowledge, team hand-over and total costs. A practical buyer’s checklist with sample tests and a downloadable scorecard.21 Oct 2026 · 6 min read
- SellingQualify Instagram and WhatsApp leads without an interrogationAnswer the first question, collect the few details that matter and hand over with a clear next step. A practical lead playbook with a worksheet.21 Oct 2026 · 6 min read
- Your agentsWhen your agent should hand the chat to youWhat to keep for yourself, what to approve before it goes, how to take a chat over without making the customer repeat herself, and when to hand it back.2 Oct 2026 · 7 min read
- SellingCut cash-on-delivery returns before they shipA cash-on-delivery parcel that comes back costs you two trips and earns nothing. Here’s how to catch the risky ones before they leave.24 Sep 2026 · 6 min read